FAQ
Product Selection & Personalization
How do I find the right crystal bracelet?
We offer multiple ways to find your perfect match:
Take Our Fengshui Analysis (Most Popular):
- 5-minute assessment based on traditional Chinese Bazi (Eight Characters) calculation
- Get your personalized Five Elements profile including:
- Your Element Type : Discover whether you're Wood, Fire, Earth, Metal, or Water dominant ( Understand your natural energy and personality patterns )
- Personal Energy Profile : Your unique Five Elements balance and proportions ( Make better choices in career, relationships, and lifestyle )
- Personality Insights : Detailed analysis of your traits, strengths, and growth areas ( Gain self-awareness for personal development and goals )
- Custom Crystal Recommendations : Specific stones matched to your energy profile ( Get crystals that actually support your unique needs )
Choose by Intention (Self-Guided):
- Calm
- Elegance
- Health and Healing
- Multi-Fortune
- Longevity
- Love
- People Relationship
- Wisdom
- Wealth
Can I wear multiple bracelets together?
Yes! We recommend staying within harmonious Five Elements combinations:
✅ Recommended: Same element family (all Wood crystals), supporting elements (Wood + Fire), or Clear Quartz with any crystal
⚠️ Consider carefully: Opposing elements (Metal + Wood), or more than 3-4 different crystal types
Your Fengshui Analysis results include personalized stacking recommendations for your element type. Start with 2 bracelets and observe how you feel.
What's the difference between different crystal types?
Each crystal has unique properties and applications:
By Primary Use:
- Stress Relief: Amethyst (work stress), Rose Quartz (emotional stress), Lepidolite (anxiety)
- Confidence: Carnelian (social confidence), Tiger's Eye (decision-making), Pyrite (leadership)
- Focus: Clear Quartz (mental clarity), Fluorite (concentration), Hematite (grounding)
- Sleep: Moonstone (restful sleep), Howlite (calming mind), Prehnite (peaceful dreams)
By Quality Level:
- Premium Grade: Exceptional clarity and color, investment pieces
- Standard Grade: High quality for daily wear, best value
- Starter Grade: Good quality for beginners, budget-friendly
By Lifestyle:
- Professional: Clear Quartz, Fluorite ( Discrete, enhance focus )
- Creative: Green Aventurine, Amazonite ( Boost inspiration )
- Social: Rose Quartz, Sunstone ( Warmth, approachability )
What if I'm not sure which size to order?
We offer multiple sizing options and free adjustments:
How to Measure Your Wrist:
1. Use a soft measuring tape, string, or strip of paper
2. Wrap around your wrist at the widest point (just above the wrist bone)
3. Make sure it's snug but not tight
4. If using string/paper, mark where it overlaps and measure against a ruler
Size | Wrist Circumference | Weight
- Small: 14-15cm ( <110b )
- Medium: 15-16cm ( <150lb )
- Large: 17-18cm ( <180lb )
Fit Preferences:
- Good fit: Order your exact wrist measurement
- Loose fit: Add 0.5-1cm to your measurement for comfort
Size exchange: Free within 30 days of purchase
What's included with each bracelet purchase?
Every bracelet includes:
Physical items: Bracelet, gift set packaging
Ongoing support: email support
Guarantees: 14-day satisfaction guarantee, 30 days re-sizing
Product Use & Care Instructions
Which hand should I wear my bracelet on?
Either hand works, choose based on intention and comfort:
Left hand:
- Traditional for receiving energy, emotional balance, stress relief, sleep improvement.
- Good for Amethyst, Moonstone, Rose Quartz.
Right hand:
- Traditional for action energy, confidence, workplace performance.
- Good for Clear Quartz, Citrine, Tiger's Eye.
Practical factors: Comfort with daily activities, dominant hand considerations, professional requirements. Many customers alternate based on daily intentions.
Can I sleep wearing my crystal bracelet?
Depends on the crystal type and your comfort:
Sleep-friendly: Amethyst, Moonstone, Rose Quartz, Lepidolite - promote calm and peaceful sleep
Avoid for sleep: Clear Quartz, Citrine, Carnelian - may be too energizing
Comfort considerations: Choose smaller beads (6-8mm), ensure bracelet isn't too tight, remove if you toss and turn
Alternative: Place the crystal on the nightstand or under the pillow for energy without physical wear.
How do I clean and maintain my crystal bracelet?
Regular Cleaning Schedule:
- Daily care: Wipe with dry microfiber cloth after wearing
- Weekly routine: Rinse under cool water for 1-2 minutes, pat dry with soft cloth
- Monthly deep clean: Moonlight cleansing (place by window overnight) or sage smoke cleansing
- Seasonal maintenance: Beginning of each season for fresh energy and intention reset
What to Avoid:
- Harsh chemicals, prolonged sunlight, salt water
- Water-sensitive crystals: Selenite, Pyrite, Turquoise - use smoke or moonlight only
Signs Needing Cleansing:
- Crystal looks dull or feels heavy
- You're experiencing more stress than usual
- After being in challenging environments
Can I wear crystals in water (shower/swimming)?
Depends on crystal type and metal components:
Crystal Type | Water Safe? | Best Practice | Notes
- Clear Quartz: ✅ Yes. Rinse and dry after. ( Very durable )
- Amethyst: ✅ Yes. Avoid prolonged exposure. ( May fade in strong sunlight )
- Rose Quartz: ✅ Yes. Gentle cleaning only. ( Avoid harsh soaps )
- Selenite: ❌ No. Smoke/moonlight only. ( Dissolves in water )
- Pyrite: ❌ No. Keep completely dry. ( Rusts with moisture )
- Turquoise: ⚠️ Caution. Minimal water contact. ( Porous, absorbs chemicals )
Swimming considerations: Chlorine damages many stones, risk of loss in pools/ocean
Shower guidelines: Remove before using harsh soaps, rinse and dry immediately after if worn.
Can I wear my bracelet during exercise?
Low-impact exercise: Generally safe - yoga, walking, light gym work
High-impact activities: Remove to prevent damage - running, contact sports, heavy lifting
Water activities: Depends on crystal type (see water safety guide)
Protective options: Shorter bracelet for snug fit, sports-safe crystals (Hematite, Jasper), protective pouch for gym bag storage.
How do I store my jewelry when not wearing it?
Basic storage: Clean, dry place in provided pouch or soft-lined box
Avoid: Direct sunlight, humid areas (bathroom), extreme temperatures
Organization: Separate compartments to prevent scratching, label by crystal type or intention
Traditional considerations: Some prefer natural materials (wood, cotton), directional placement, peaceful areas of home.
Cultural Background & Education
What does my Five Elements type mean?
Each Five Elements type represents different personality patterns and natural tendencies according to traditional Chinese philosophy:
Element Type | Traditional Qualities
Wood: Spring energy - new beginnings, expansion, flexibility |
- Typical Patterns: Enjoys learning, embraces change, values personal development
- Natural Tendencies: Forward-thinking, innovative, sometimes impatient
Fire: Summer energy - bright, warm, outgoing
- Typical Patterns: Enjoys social interaction, values relationships, expressive communication
- Natural Tendencies: Enthusiastic, passionate, sometimes scattered
Earth: Late summer energy - grounding, supportive, reliable
- Typical Patterns: Values security, practical approach, supportive of others
- Natural Tendencies: Steady, responsible, sometimes resistant to change
Metal: Autumn energy - organized, refined, purposeful
- Typical Patterns: Appreciates quality, systematic approach, values precision
- Natural Tendencies: Disciplined, logical, sometimes rigid
Water: Winter energy - deep, flowing, contemplative
- Typical Patterns: Values wisdom, introspective, goes with the flow
- Natural Tendencies: Flexible, wise, sometimes indecisive
How do different element types typically interact?
Traditional Chinese philosophy describes natural patterns of how different element types tend to relate:
Supporting Relationships (Traditional "Generating Cycle"):
Relationship | Traditional Description | Modern Interpretation
- Wood → Fire: Wood feeds Fire ( Creative types often inspire energetic types )
- Fire → Earth: Fire nourishes Earth ( Enthusiastic people often support practical types )
- Earth → Metal: Earth contains Metal ( Stable types often ground analytical types )
- Metal → Water: Metal collects Water ( Structured approaches often channel intuitive insights )
- Water → Wood: Water nourishes Wood ( Reflective wisdom often supports growth )
Challenging Relationships (Traditional "Controlling Cycle"):
Relationship | Traditional Description. | Modern Interpretation
- Wood vs Earth: Wood depletes Earth ( Growth focus vs stability needs )
- Earth vs Water: Earth absorbs Water ( Practical approach vs intuitive flow )
- Water vs Fire: Water extinguishes Fire ( Reflective nature vs high energy )
- Fire vs Metal: Fire melts Metal ( Spontaneous energy vs structured approach )
- Metal vs Wood: Metal cuts Wood ( Analytical precision vs creative freedom )
Understanding Interactions: These are traditional observations about natural tendencies, not rules about compatibility. Understanding these patterns can provide insight into different communication styles and approaches to life.
What's the traditional background of Five Elements?
The Five Elements theory (Wu Xing) has over 2,500 years of history in Chinese culture and philosophy:
Historical Development:
- Origins: Warring States period (5th-3rd centuries BCE)
- Systematization: Philosopher Zou Yan organized the theory around 300 BCE
- Integration: Became foundational to Traditional Chinese Medicine, Feng Shui, and philosophy
- Cultural spread: Influenced Korean, Japanese, and Vietnamese traditions
Traditional Applications:
- Medicine: Understanding body systems and health patterns
- Philosophy: Framework for understanding change and relationships
- Agriculture: Seasonal planning and natural cycles
- Governance: Ancient Chinese political and social organization
Cultural Significance: The theory represents a holistic worldview that sees all things as interconnected through natural patterns. Rather than categorizing things as separate, it describes how different qualities flow and transform into each other.
Modern Preservation: Today, Five Elements continues to be studied and practiced as cultural heritage, offering insights into traditional Chinese ways of understanding personality, relationships, and life patterns.
Shipping, Tracking & Delivery
How long does shipping take?
Processing: 1-2 business days
Domestic (US):
- Standard: 7-14 business days (FREE $50+)
- Express: 3-7 business days ($10)
Do you ship internationally?
No, currently only the U.S. area.
How do I track my order?
Tracking provided: Number emailed within 24 hours of shipment
Multiple methods:
- Click link in shipping email
- Text tracking number to our SMS service
Updates included: Processing, shipped, in transit, out for delivery, delivered (with photo when available)
What if my tracking hasn't updated?
Common reasons: Carrier delays, customs processing (international), weekend/holiday pauses
Wait time: up to 14 days before concern
Action steps: Check all tracking numbers (multiple carriers), verify shipping address, contact carrier directly
Our support: Contact us after 7 days past expected delivery for investigation and resolution.
Can I make changes to my order after placing it?
Within 24 hours: Free changes to items, quantities, shipping address (if not processed)
After 24 hours: No changes once in production, 14-day return/exchange policy applies
What we can change: Add items (combined shipping), upgrade shipping, change size/color (if available)
What we can't change: Remove items once processed, downgrade shipping, change payment method
Recommendation: Double-check all details before confirming order
Payment & Shopping Process
What payment methods do you accept?
Payment Type
- Credit/Debit Cards: Visa, Mastercard, Amex, Discover, Union Pay ( Global acceptance )
- Digital Wallets: PayPal, Google Pay, Shop Pay ( Fast checkout )
Currency: USD
How do I apply my discount code?
Checkout process: Enter code in "Discount Code" field at checkout, click "Apply", verify discount appears before completing order
Code requirements: Some codes have minimum purchase amounts, expiration dates, or product restrictions
Common issues: Case sensitivity, expired codes, already used single-use codes, cart doesn't meet requirements
Multiple codes: Only one discount code per order
Automatic discounts: Some promotions apply automatically at checkout
Returns, Exchanges & Support
What is your return policy?
Timeframe | Coverage | What's Included
- Within 14 days: Satisfaction guarantee ( Full refund, free return shipping )
- Within 30 days: Re-sizing adjustments ( Free resizing service )
Return process: Contact support email → get authorization → ship back → refund within 5-7 days
How do I return or exchange my order?
Return process:
- Contact support within 7 business days with order number and reason
- Receive return authorization and prepaid shipping label (if applicable)
- Pack item securely and ship back
- Refund processed within 5-7 business days of receipt
Exchanges: Size, color, style changes accepted within 7 business days