FAQ

Product Selection & Personalization

How do I find the right crystal bracelet?

We offer multiple ways to find your perfect match:

Take Our Fengshui Analysis (Most Popular):

  • 5-minute assessment based on traditional Chinese Bazi (Eight Characters) calculation
  • Get your personalized Five Elements profile including:
  1. Your Element Type : Discover whether you're Wood, Fire, Earth, Metal, or Water dominant ( Understand your natural energy and personality patterns )
  2. Personal Energy Profile : Your unique Five Elements balance and proportions ( Make better choices in career, relationships, and lifestyle )
  3. Personality Insights : Detailed analysis of your traits, strengths, and growth areas ( Gain self-awareness for personal development and goals )
  4. Custom Crystal Recommendations : Specific stones matched to your energy profile ( Get crystals that actually support your unique needs )

Choose by Intention (Self-Guided):

  • Calm
  • Elegance
  • Health and Healing
  • Multi-Fortune
  • Longevity
  • Love
  • People Relationship
  • Wisdom
  • Wealth

Can I wear multiple bracelets together?

Yes! We recommend staying within harmonious Five Elements combinations:

✅ Recommended: Same element family (all Wood crystals), supporting elements (Wood + Fire), or Clear Quartz with any crystal

⚠️ Consider carefully: Opposing elements (Metal + Wood), or more than 3-4 different crystal types

Your Fengshui Analysis results include personalized stacking recommendations for your element type. Start with 2 bracelets and observe how you feel.

What's the difference between different crystal types?

Each crystal has unique properties and applications:

By Primary Use:

  • Stress Relief: Amethyst (work stress), Rose Quartz (emotional stress), Lepidolite (anxiety)
  • Confidence: Carnelian (social confidence), Tiger's Eye (decision-making), Pyrite (leadership)
  • Focus: Clear Quartz (mental clarity), Fluorite (concentration), Hematite (grounding)
  • Sleep: Moonstone (restful sleep), Howlite (calming mind), Prehnite (peaceful dreams)

By Quality Level:

  • Premium Grade: Exceptional clarity and color, investment pieces
  • Standard Grade: High quality for daily wear, best value
  • Starter Grade: Good quality for beginners, budget-friendly 

By Lifestyle:

  • Professional: Clear Quartz, Fluorite ( Discrete, enhance focus )
  • Creative: Green Aventurine, Amazonite ( Boost inspiration )
  • Social: Rose Quartz, Sunstone ( Warmth, approachability )

What if I'm not sure which size to order?

We offer multiple sizing options and free adjustments:

How to Measure Your Wrist:

1. Use a soft measuring tape, string, or strip of paper

2. Wrap around your wrist at the widest point (just above the wrist bone)

3. Make sure it's snug but not tight

4. If using string/paper, mark where it overlaps and measure against a ruler

Size | Wrist Circumference | Weight

  1. Small: 14-15cm ( <110b )
  2. Medium: 15-16cm ( <150lb )
  3. Large: 17-18cm ( <180lb )

Fit Preferences

  • Good fit: Order your exact wrist measurement
  • Loose fit: Add 0.5-1cm to your measurement for comfort

Size exchange: Free within 30 days of purchase

What's included with each bracelet purchase?

Every bracelet includes:

Physical items: Bracelet, gift set packaging

Ongoing support: email support

Guarantees: 14-day satisfaction guarantee, 30 days re-sizing

Product Use & Care Instructions

Which hand should I wear my bracelet on?

Either hand works, choose based on intention and comfort:

Left hand

  • Traditional for receiving energy, emotional balance, stress relief, sleep improvement. 
  • Good for Amethyst, Moonstone, Rose Quartz.

Right hand

  • Traditional for action energy, confidence, workplace performance. 
  • Good for Clear Quartz, Citrine, Tiger's Eye.

Practical factors: Comfort with daily activities, dominant hand considerations, professional requirements. Many customers alternate based on daily intentions.

Can I sleep wearing my crystal bracelet?

Depends on the crystal type and your comfort:

Sleep-friendly: Amethyst, Moonstone, Rose Quartz, Lepidolite - promote calm and peaceful sleep

Avoid for sleep: Clear Quartz, Citrine, Carnelian - may be too energizing

Comfort considerations: Choose smaller beads (6-8mm), ensure bracelet isn't too tight, remove if you toss and turn

Alternative: Place the crystal on the nightstand or under the pillow for energy without physical wear.

How do I clean and maintain my crystal bracelet?

Regular Cleaning Schedule:

  • Daily care: Wipe with dry microfiber cloth after wearing
  • Weekly routine: Rinse under cool water for 1-2 minutes, pat dry with soft cloth
  • Monthly deep clean: Moonlight cleansing (place by window overnight) or sage smoke cleansing
  • Seasonal maintenance: Beginning of each season for fresh energy and intention reset

What to Avoid:

  • Harsh chemicals, prolonged sunlight, salt water
  • Water-sensitive crystals: Selenite, Pyrite, Turquoise - use smoke or moonlight only

Signs Needing Cleansing:

  • Crystal looks dull or feels heavy
  • You're experiencing more stress than usual
  • After being in challenging environments

Can I wear crystals in water (shower/swimming)?

Depends on crystal type and metal components:

Crystal Type | Water Safe? | Best Practice | Notes

  1. Clear Quartz: ✅ Yes. Rinse and dry after. ( Very durable )
  2. Amethyst: ✅ Yes. Avoid prolonged exposure. ( May fade in strong sunlight )
  3. Rose Quartz: ✅ Yes. Gentle cleaning only. ( Avoid harsh soaps )
  4. Selenite: ❌ No. Smoke/moonlight only. ( Dissolves in water )
  5. Pyrite: ❌ No. Keep completely dry. ( Rusts with moisture )
  6. Turquoise: ⚠️ Caution. Minimal water contact. ( Porous, absorbs chemicals )

Swimming considerations: Chlorine damages many stones, risk of loss in pools/ocean

Shower guidelines: Remove before using harsh soaps, rinse and dry immediately after if worn.

Can I wear my bracelet during exercise?

Low-impact exercise: Generally safe - yoga, walking, light gym work

High-impact activities: Remove to prevent damage - running, contact sports, heavy lifting

Water activities: Depends on crystal type (see water safety guide)

Protective options: Shorter bracelet for snug fit, sports-safe crystals (Hematite, Jasper), protective pouch for gym bag storage.

How do I store my jewelry when not wearing it?

Basic storage: Clean, dry place in provided pouch or soft-lined box

Avoid: Direct sunlight, humid areas (bathroom), extreme temperatures

Organization: Separate compartments to prevent scratching, label by crystal type or intention

Traditional considerations: Some prefer natural materials (wood, cotton), directional placement, peaceful areas of home.

 Cultural Background & Education

What does my Five Elements type mean?

Each Five Elements type represents different personality patterns and natural tendencies according to traditional Chinese philosophy:

Element Type | Traditional Qualities

Wood: Spring energy - new beginnings, expansion, flexibility |

  • Typical Patterns: Enjoys learning, embraces change, values personal development
  • Natural Tendencies: Forward-thinking, innovative, sometimes impatient

Fire: Summer energy - bright, warm, outgoing

  • Typical Patterns: Enjoys social interaction, values relationships, expressive communication
  • Natural Tendencies: Enthusiastic, passionate, sometimes scattered

Earth: Late summer energy - grounding, supportive, reliable

  • Typical Patterns: Values security, practical approach, supportive of others
  • Natural Tendencies: Steady, responsible, sometimes resistant to change

Metal: Autumn energy - organized, refined, purposeful

  • Typical Patterns: Appreciates quality, systematic approach, values precision
  • Natural Tendencies: Disciplined, logical, sometimes rigid

Water: Winter energy - deep, flowing, contemplative

  • Typical Patterns: Values wisdom, introspective, goes with the flow
  • Natural Tendencies: Flexible, wise, sometimes indecisive

How do different element types typically interact?

Traditional Chinese philosophy describes natural patterns of how different element types tend to relate:

Supporting Relationships (Traditional "Generating Cycle"):

Relationship | Traditional Description | Modern Interpretation

  1. Wood → Fire: Wood feeds Fire ( Creative types often inspire energetic types )
  2. Fire → Earth: Fire nourishes Earth ( Enthusiastic people often support practical types )
  3. Earth → Metal: Earth contains Metal ( Stable types often ground analytical types )
  4. Metal → Water: Metal collects Water ( Structured approaches often channel intuitive insights )
  5. Water → Wood: Water nourishes Wood ( Reflective wisdom often supports growth )

Challenging Relationships (Traditional "Controlling Cycle"):

Relationship | Traditional Description. | Modern Interpretation

  1. Wood vs Earth: Wood depletes Earth ( Growth focus vs stability needs )
  2. Earth vs Water: Earth absorbs Water ( Practical approach vs intuitive flow )
  3. Water vs Fire: Water extinguishes Fire ( Reflective nature vs high energy )
  4. Fire vs Metal: Fire melts Metal ( Spontaneous energy vs structured approach )
  5. Metal vs Wood: Metal cuts Wood ( Analytical precision vs creative freedom )

Understanding Interactions: These are traditional observations about natural tendencies, not rules about compatibility. Understanding these patterns can provide insight into different communication styles and approaches to life.

What's the traditional background of Five Elements?

The Five Elements theory (Wu Xing) has over 2,500 years of history in Chinese culture and philosophy:

Historical Development:

  • Origins: Warring States period (5th-3rd centuries BCE)
  • Systematization: Philosopher Zou Yan organized the theory around 300 BCE
  • Integration: Became foundational to Traditional Chinese Medicine, Feng Shui, and philosophy
  • Cultural spread: Influenced Korean, Japanese, and Vietnamese traditions

Traditional Applications:

  • Medicine: Understanding body systems and health patterns
  • Philosophy: Framework for understanding change and relationships
  • Agriculture: Seasonal planning and natural cycles
  • Governance: Ancient Chinese political and social organization

Cultural Significance: The theory represents a holistic worldview that sees all things as interconnected through natural patterns. Rather than categorizing things as separate, it describes how different qualities flow and transform into each other.

Modern Preservation: Today, Five Elements continues to be studied and practiced as cultural heritage, offering insights into traditional Chinese ways of understanding personality, relationships, and life patterns.

Shipping, Tracking & Delivery

How long does shipping take?

Processing: 1-2 business days

Domestic (US):

  • Standard: 7-14 business days (FREE $50+)
  • Express: 3-7 business days ($10)

Do you ship internationally?

No, currently only the U.S. area. 

How do I track my order?

Tracking provided: Number emailed within 24 hours of shipment

Multiple methods:

  • Click link in shipping email
  • Text tracking number to our SMS service

Updates included: Processing, shipped, in transit, out for delivery, delivered (with photo when available)

What if my tracking hasn't updated?

Common reasons: Carrier delays, customs processing (international), weekend/holiday pauses

Wait time: up to 14 days before concern

Action steps: Check all tracking numbers (multiple carriers), verify shipping address, contact carrier directly

Our support: Contact us after 7 days past expected delivery for investigation and resolution.

Can I make changes to my order after placing it?

Within 24 hours: Free changes to items, quantities, shipping address (if not processed)

After 24 hours: No changes once in production, 14-day return/exchange policy applies

What we can change: Add items (combined shipping), upgrade shipping, change size/color (if available)

What we can't change: Remove items once processed, downgrade shipping, change payment method

Recommendation: Double-check all details before confirming order

Payment & Shopping Process

What payment methods do you accept?

Payment Type

  1. Credit/Debit Cards: Visa, Mastercard, Amex, Discover, Union Pay ( Global acceptance )
  2. Digital Wallets: PayPal, Google Pay, Shop Pay ( Fast checkout )

Currency: USD

How do I apply my discount code?

Checkout process: Enter code in "Discount Code" field at checkout, click "Apply", verify discount appears before completing order

Code requirements: Some codes have minimum purchase amounts, expiration dates, or product restrictions

Common issues: Case sensitivity, expired codes, already used single-use codes, cart doesn't meet requirements

Multiple codes: Only one discount code per order

Automatic discounts: Some promotions apply automatically at checkout

Returns, Exchanges & Support

What is your return policy?

Timeframe | Coverage | What's Included

  •  Within 14 days: Satisfaction guarantee ( Full refund, free return shipping )
  • Within 30 days: Re-sizing adjustments ( Free resizing service )

Return process: Contact support email → get authorization → ship back → refund within 5-7 days

How do I return or exchange my order?

Return process:

  1. Contact support within 7 business days with order number and reason
  2. Receive return authorization and prepaid shipping label (if applicable)
  3. Pack item securely and ship back
  4. Refund processed within 5-7 business days of receipt

Exchanges: Size, color, style changes accepted within 7 business days